Ron Kaufman

Ron Kaufman

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Topics

  • Uplifting Service: Exceeding Customer Expectations one Action at a Time
  • Leading the Service-Focused Culture: Creating Superior Service from the C-Suite
  • Capturing the Power of a Superior Service Culture: Creating a Sustainable Competitive Advantage

What he offers

Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years.

How he presents

Energetic, inspirational and full of passion to realize his vision of ‘the world where everyone is educated and inspired to excel in service’.

Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures.

Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired millions.

He is author of the New York Times and USA Today bestseller, “Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration.

Ron is the founder of UP! Your Service, a global education and consulting company that enables leaders and organizations to build Uplifting Service cultures.

Ron’s experience and passionate commitment to results have been distilled into proven methods to help clients upgrade service performance and build strong service cultures. His unique approaches to learning and leadership have been featured in the New York Times and the Wall Street Journal. In 2018, GlobalGurus rated Ron the #1 customer service guru in the world.

Ron moved to Asia in 1990 to help Singapore Airlines and the government of Singapore to create and launch a national service quality training organization.

He is a graduate of Brown University, USA with studies in France, London and Berkeley, California. He is a professional member of the Author’s Guild, Global Speakers Federation and International Association of Learning Providers. Ron travels widely to promote and realize a vision of “Our world where everyone is educated and inspired to excel in service.”

Publications:

  • Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet (2012)
  • Reach the Top: Uplifting the Spirit and Practice of Service Worldwide (2012)
  • UP! Your Service Great Ideas: Tools, Tips and Proven Techniques to Lift Your Service Higher (2005)

Testimonials:

“Ron provided a 150 minute power session on Customer Service to around 800 delegates and the results were “Unbelievable”! We have had excellent feedback that has included delegates noting that Ron really understood our market place and business. To this end, I must say that Ron did his homework well and presented his material in a contemporary context that incorporated numerous references to the issues of the day.”

“Ron set the tone for the conference by immediately connecting with our audience. Schlumberger is committed to excellence in customer service for our external clients and Ron’s taught us the importance of customer service internally. At the conclusion of the event, we now feel we have a better plan for implementation and are excited about the benefits that his education has provided.”

“We worked with Ron over an 18 month period to deliver his programs throughout our business. During this time we found Ron to be a superb catalyst for change, inspiring all those around him to up their game and put the customer at the center of all they do. His secret lies in his infectious enthusiasm, simple ideas superbly delivered and his ability to connect.”

“Ron joined us at our annual Beeline Customer Conference to share his incredible message and experience surrounding Customer Service cultures. Ron is one of the most dynamic, engaging and motivating presenters I have seen. Our team is using many of his concepts and practices to continually improve our Customer Service model. Ron is a must see!”

“I have never seen anyone put so much valuable information in such a short period of time and do it so delightfully.”

“We are in a commodity business and we are constantly trying to find ways to differentiate ourselves based on value of the service we provide. If you want to separate yourself from the competition, call Ron. He is the one who is going to teach you how to stand out and succeed in service.”

“Ron is truly passionate about educating others on uplifting service and really opened our eyes to the little things we can change in our approaches that add tremendous value to ourselves and others.”

“Ron Kaufman’s passion regarding providing Uplifting Service is inspirational to anyone who is in the vicinity of his presence. His ability to provide a system to help your business improve its approach to world class service is both easy to implement and complex enough to provide sustainability and results, no matter your size or industry.”

Presentation Languages: English

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